Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken spring can completely disable your garage door, leaving your home or business vulnerable. That's why our rapid response team typically arrives within 1-2 hours for spring repairs in the Mill City area. We stock all common spring sizes on our service vehicles, so most repairs are completed in under an hour once we arrive. For emergency situations, we offer 24/7 service to ensure you're never left waiting.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to wear and tear from regular use. Most springs are rated for approximately 10,000 cycles (one cycle = one open and close). Other factors that contribute to spring failure include: rust and corrosion from humidity, lack of proper lubrication, extreme temperature fluctuations, poor quality springs, and improper spring tension. We recommend regular maintenance to extend spring life and catch potential issues before they cause complete failure.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several flexible financing options to make quality garage doors accessible to every homeowner. Our financing plans include 0% interest for 12 months on approved credit, low monthly payment options, and no prepayment penalties. We also accept all major credit cards and checks. Contact us for a free estimate and to discuss financing options tailored to your budget.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Mill City and the surrounding communities including Salem, Stayton, Sublimity, Aumsville, Turner, Jefferson, Scio, Lyons, Mehama, and Gates. As a locally owned business operating in the area for over 15 years, we know the community and are committed to providing fast, reliable service to our neighbors.

Question 5

Are you licensed and insured?

Accepted Answer

Absolutely. Garage Door Mill City is fully licensed, bonded, and insured. We are also IDA (International Door Association) certified and factory trained on all major garage door brands. Our technicians undergo regular training to stay current with the latest industry standards and safety protocols. You can trust that your property is protected when you work with us.

Question 6

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 5-year warranty on all labor. Additionally, all parts and doors we install come with manufacturer warranties ranging from 1 year to lifetime depending on the product. Our satisfaction guarantee means if you're not happy with our work, we'll make it right – no questions asked.

Frequently Asked Questions

Frequently Asked Questions

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